New System Installation
This page explains how to register a new energy storage system with the cloud platform via the Portal and link it to an owner's account.
Prerequisites
- [ ] Your organisation has an available License bound to it (see 1.3)
- [ ] The device has been wired on site, powered up and connected to the network (wired or Wi-Fi)
- [ ] You have the System SN and Check code from the device nameplate to hand
- [ ] You have the owner's (end user's) email address to hand
Installation Wizard
Entry point: Maintenance → Install New System. The wizard has three steps: Basic Information → System Settings → Installed.
Step 1: Basic Information
| Field | Description |
|---|---|
| System SN * | Device serial number, shown on the nameplate |
| Check code * | The check code paired with the SN, shown on the nameplate |
| Country * | The country of installation (determines compliance configuration and safety standards) |
| Time Zone Setting | Time zone (affects tariff periods and the time axis on curves) |
| Username/Email * | The owner's email: the owner uses it to sign in to the AlphaESS App / Portal C-side to view their own system |
| Installation Date * | Installation date (defaults to today) |
| License * | Select from the Licenses bound to your organisation |
| Installer * | The member carrying out this installation |
| Remark | Notes (≤128 characters), such as the customer's name and a short site name |
- Once completed, click Next to go to System Settings (configure safety standards, grid-connection parameters, CT / meter, etc. according to the model)
- After confirming everything is correct, submit to reach the Installed completion page
💡 Tip: If the SN + Check code fails validation, check the characters on the nameplate (watch out for 0/O and 1/I); if it still fails, the device may not be registered in the system or may already be linked — contact your distributor or AlphaESS support.
Installation Records (Maintenance → Installation Records)
The full installation history can be searched under Installation Records: filter by SN, Product Model, License or installation date, with Export supported.
Post-Installation Checklist
- [ ] The SN can be found under ESS Systems with the status Normal (see 3.1 Daily Monitoring)
- [ ] The plant overview shows live power data (Solar / Battery / Home / Grid)
- [ ] The owner can now sign in to the AlphaESS App with their email and see the system