System Information and Data Export
This page covers organisation-level information summaries and data export, as well as the support channels available if you run into problems.
System Information Summary (Maintenance → System Information Summary)
A register view of every system under your organisation: one row per device, covering summary fields such as registration, version and status, with Export available.
Filter options: Country/Region, System SN, License, Inverter Model, Creation Time, EMS Status, Work Mode, Installation Mode, Post Code, Activation time, Battery SN, Inverter SN, Installation Date.
List fields include: Serial Number, Country/Region, System SN, VPP scheduling account, Post Code, EMS Status, BMS Version, EMS Version, and more.
💡 Typical uses: monthly operational stocktakes, bulk verification of firmware versions, or drawing up a regional device list by post code — export to Excel and process it offline.
Data Export (Comms Data → Data Export)
Export communication data for an individual device, with three options:
| Tab | Content |
|---|---|
| Energy Summary Data | Energy summary data |
| Energy Details Data | Energy detail data |
| Power Data | Power data |
Enter the SN and the Creation Time range, then click Export to generate the download.
💡 Tip: for in-depth analysis of a single device, use Telemetry / Data Analysis on the system details page (3.3) first; the export here is better suited to handing raw data to a third party or an offline tool.
Support
| Entry point | Description |
|---|---|
| Support → Product Resources | Product materials and document downloads |
| Support → Complaints | Takes you to the Online Service Center (osc.alphaess.com) to submit a ticket and track its progress |
When submitting a ticket, we recommend including: System SN, the time period of the fault, the Error code (3.3 Fault Enquiry) and any relevant log screenshots — this can significantly shorten the turnaround time.