Help and Support

The Support menu connects you to product documentation and to AlphaESS customer service.

Menu item	What it opens
Product Resources	The AlphaESS resource centre — manuals, datasheets and other product documentation
Complaints	The Online Service Centre (osc.alphaess.com), where you can raise a support ticket and follow its progress
Suggestions	Send product feedback and improvement ideas to AlphaESS

Raising a good support ticket

When you open a complaint, include:

• Your device SN (Devices page — on the device card)
• When the problem happened (date and time)
• What you saw — status messages, unusual behaviour, screenshots of the relevant chart

💡 For installation-related issues (wiring, commissioning, grid settings) your installer is usually the fastest first contact — they can see your system in their own portal and fix most configuration topics remotely.